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Business relations are connections between stakeholders in the process of businesses, such as employer–employee relationships, managers as well as outsourced business partners. The association of businesses began relationships which have been constructed through communication channels such as the likes of telephones, personal contacts, and e-mails. These types of contacts are maintained and deepened through similar channels in internal businesses and organizations. Within the business of this era, the aim of many businesses whether small or internationally established is to develop a target to motivate all types of employees to form a professional relationship with one-another which will have many benefits to the business which will strongly lead to success. Furthermore, external business relationships are essential to any organization as it will improve the companies image, develop brand loyalty, and improve sales. There are many different forms through which business relations are maintained. Primarily, these relations as stated previously, constructed through communication channels however face-to-face interactions and the social media are seen to be the most effective allowing people to form stronger ties. There have been many research studies suggesting that multiple modes of communication are important to build strong business relationships. Face-to-face interactions are typically the most effective due to the in-person communication aspect, as it allows people to form stronger ties. The more communication and interaction there is between two entities, the stronger the business relationship builds. More specifically, internal business relations are extremely important to maintain as loyal employees can benefit the business by increasing profits. Moreover, loyal employees allow better relationships to be established with key suppliers and distributors and the business will be able to retain its customer satisfaction which will influence the service quality. Commitments of employees is therefore highly recommended for further positive influence on the business. == The Importance Of Loyalty and Trust in a Business == Business relations are tremendously important both externally and internally. Research has shown that " trust " is one of the most critical factors to develop and enhance effective long-term relations. Whether its with other business networks, individuals in a partnered firm or employees within the organzation; who with a strong positive relationship can increase one or more of the following; long-term stock market, employment rate, productivity, overall performance and other measures as stated, with companies that are more aware and engaged with CSR matters, leading to a better performance level. Moreover, researchers of organizational behavior stress about organizational effectiveness being linked with employee's attribution. Therefore creating an environment with employee satisfaction will hinder and solve such disagreements and arguments between one employee to another and the data will significantly preferable. Moreover, as the business environment is constantly changing, it is causing firms to address new entrepreneurial innovative ideas that could out-stand them from the competition. Trust plays an important role in this as with developed business relations it allows one to react and initiate such innovative ideas to the business more effectively. There are two different types of trust that exists between business relations that affect one another, firstly " interpersonal" which refers to the individuals trust in one organization on other in the partnered organization. Secondly " inter organizational " which refers to members from the organization having a collective orientation or culture of trust towards a partner in a different organization. With loyalty established internally in the organization and the employer aims and directs constant communication, the employer will form a strong relationship and bond between the employees and organizations; allowing them to feel more attached and sense commitment. This will result in a more motivated group of employees that will deliver high-quality services which is one of the key characteristics of " social exchange". Delivering high quality services is essential as it allows organizations to gain customer satisfaction which gives a positive impact on the firm as customer satisfaction boosts customer loyalty and future behaviors. Customers become less concerned and sensitive towards prices as by being satisfied they tend to pay and tolerate such an increase in prices which in the long-term establishes a positive reputation as well as increasing the economic performance of the firm. Therefore, loyalty is essential in order to gain a strong employee relationship which can link to having a better customer loyalty, with time resulting in a more organized business that has a good flow of communication both internally and externally. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Business relations」の詳細全文を読む スポンサード リンク
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